Tricentis – Austin, TX (Hybrid from Atlanta, GA) 2025 - Present

Sales Content Manager

Drove our enablement platform strategy, content governance, and revenue team enablement for a 400+ person sales organization spanning Account Executives, Solutions Architects, Customer Growth, and Business Development Representatives.

• Increased enablement platform adoption from 42% to the high 60s within one year by implementing targeted engagement strategies and enablement campaigns across the revenue organization.

• Designed and executed a content governance framework with bi-annual review cycles; first audit resulted in 3,700+ assets archived from a ~5,000 asset library, significantly improving content quality and discoverability.

• Implemented our pitch sales coaching program, equipping revenue teams with structured practice and readiness tools to improve pitch consistency and confidence.

• Partnered cross-functionally with Content, Campaign, and Product Marketing to align messaging, refresh assets, and drive naming convention standardization across the content library.

• Established monthly and quarterly platform engagement tracking cadence, providing data-driven insights to inform content strategy and demonstrate program ROI to stakeholders.

Palo Alto, California (remote Atlanta, GA) 2020 - 2024

Content Curation Program Manager - Sales Enablement

Led the strategy, development, and ongoing management of global learning content curation program, supporting Sales, Customer Success, and Professional Services teams with high-impact enablement solutions.

• Owned and optimized a curation program with over 150 external learning assets, driving alignment with business priorities and resource efficiency.

• Developed scalable learning plans using Articulate 360, EdCast, and other LMS platforms to meet diverse audience needs.

• Collaborated with cross-functional SMEs to build and evolve content ecosystems, ensuring consistent content governance, accessibility, and adoption.

• Maintained an 80/20 curated-to-created content ratio, driving efficiency and accelerating time-to-readiness for customer-facing teams.

Senior Project / Program Manager - Tanzu Technical Field Sales Enablement

Created and delivered comprehensive learning solutions for global technical field teams, including instructional content, onboarding guides, and internal documentation to drive sales productivity and process adoption.

• Applied ADDIE methodology and instructional design principles to identify learning gaps and develop targeted training resources.

• Designed and maintained team intranet portals for centralized access to sales tools, technical resources, and enablement materials.

• Led cross-functional programs involving Product, Marketing, IT, and Services to support consistent learning and onboarding experiences.

• Streamlined learning delivery through self-service enablement tools, aligning content with business priorities and field readiness.

Palo Alto, California (remote Atlanta, GA) 2015 - 2020
Staff Program/Project Manager Support Business Operations

Managed Support L&D business operations initiatives to enable Customer Support team performance, knowledge sharing, and system transitions.

• Led the implementation of Salesforce Service Cloud for Support Learning, including the design and delivery of a training program with 99% completion rate.

• Conducted training needs analyses and designed learning solutions that supported team growth.

• Developed and executed a monthly support newsletter, driving engagement and recognition across the global support team.

• Fostered cross-functional collaboration with Marketing, IT, and Communications teams to align learning programs with organizational goals.